Importance of employee satisfaction in an organization. Satisfied employees perform their tasks better, and longterm employees usually have a greater. A few shifts in mindset can help senior leaders navigate the tension. The second most important factor influencing employee satisfaction is employee benefits. In the beginning, we are looking for the factor that influences job satisfaction among the workers front liner in singtel. Firts, organizations should be guided by human values.
A study of employee satisfaction and its effects toward loyalty in hotel industry x list of tables page table 2. It is no gain in saying that satisfied employees tend to be more. It is not the selfsatisfaction, happiness or selfcontentment but the satisfaction on the job. Besides, satisfied worker also a productive worker. Job satisfaction is intangible and it is multivariable. A number of factors influence job satisfaction of employees.
Employee satisfaction is supremely important in an organization because it is what productivity depends on. Employee loyalty is very important role in an organization to improve the efficiency and effectiveness of organization operations. As a senior leader, doing what is right for your company and doing what will make your employees happiest are not always mutually exclusive. Employee job satisfaction international journal of engineering. The employees who are satisfied are the biggest assets to an organization whereas the dissatisfied employees are the. Employee motivation, customer satisfaction, work environment, pay and benefits, management systems and organizational vision 1.
Employee satisfaction questionnaires allow an organizations human resources and management groups to understand their employees and to see what can be done to increase their satisfaction, their engagement and their commitment to the organi. Job satisfaction or employee motivation is studied not just to handle the turnover but also there are other adverse effects of dissatisfaction like absenteeism, low performance, lower morale, low. This article explains the importance of employee job satisfaction and the possible ways to enhance their performance on a sustainable basis in the organization. Determinants of employee satisfaction on organizational performance. If your employees are satisfied they would produce superior quality performance in optimal time and lead to growing profits.
Affectively committed employees are most likely to exhibit desired ocbs because they identify with the organization s mission and goals. Employee satisfaction is a factor in employee motivation, employee goal achievement, and employee morale in the workplace. The relationship between ethics training and employee. Balancing the companys needs and employee satisfaction. Job satisfaction even plays an important role in employee s personal life. In fact, for some organizations, satisfied employees are people the organization might be better off without. The effect of new employee orientation on employee. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Employees who put forth extra effort often make a big difference in company profits. Employee engagement matters to both the employee as well as the organization. Such organizations will be oriented towards treating workers fairly and with respect.
A growing area of research related to the important role of employees in a company is the topic of intellectual capital. Introduction employees play a vital role in shaping the perception customers carry in their minds with regard to any. Employee satisfaction is of utmost importance for employees to remain happy and also deliver their level best. Successful organizations recognize the importance of employee morale. The primary aim of the current study was to investigate the relationship between employee satisfaction with performance appraisal systems, work performance, affective commitment, and intention to leave. Identification of variables affecting employee satisfaction. It is a complex phenomenon and important concept for employer to understand the feelings of employees. The study made on the topic of job satisfaction will. Most organizations offer an employee orientation training program coordinated by the human resource department blackwell, 1997. This study throws light on the impact of welfare measures on qwl among the employees of textile mills in salem district. The critical element of a vision statement is how it would inspire the key stakeholders of the organization like customers, employees and shareholders 5. Happy employees will do their best to help your business survive when times get tough. For this reason, we took into analysis a company with over 150 employees, wellrenowned on the related.
The findings altogether paint a picture of the important role employers can play in the engagement of their employees, and the reciprocal role that engagement plays in the success of the organization. An exploration of the impact of employee job satisfaction. In this report we have found out some of the major theories of motivation which are widely used all over the world. Organizational behavior directed by the respective instructor of the course. These things are all important to companies who want to keep their employees happy and reduce turnover, but employee satisfaction is only a part of the overall solution. The importance of customer satisfaction in relation to. Organization just needs to discover what motivates the people, what drives loyalty and what genuinely makes the employees happy and employee remain satisfied only when they know their issued are being addressed. Job satisfaction is about the feeling of the nature of the job. Some businesses choose to eliminate employees in order to cut costs and save money.
Importance of employee satisfaction in an organization in the beginning, we are looking for the factor that influences job satisfaction among the workers front liner in singtel. Employee satisfaction is consistently rated highly on most respected studies and scholarly research. The survey was carried out on the population of employees in the. Determinants of job satisfaction mba knowledge base. Pdf effective ways to motivate employees in an organization. Like stated by robbins 2005, when an employee feels unhappy with their job or environment, she will become less productive compare to one who is satisfied with his job, and if the employee feels satisfied with his job, she will bring a positive attitude to hisher personal life and people inside and outside the company. The stability of your job is a vital ingredient in your job satisfaction. They do not work out of any compulsion but because they dream of taking their organization to a new level.
In this context, job satisfaction seems to be important for a person who is in an organization, which is stressed by. Many researches have been made to find out the effect the job satisfaction and motivation have in the productivity of the company. Do this 1 thing every friday to improve employee satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organisation s profitability. Affective commitment is an emotional commitment to the organization.
Hence, it would be interesting to investigate the separate effect of each attributes of vision on the employee satisfaction. The organization determinants of employee satisfaction play a very important role. Companies have to make sure that employee satisfaction is high among the workers, which is a precondition for increasing productivity, responsiveness, quality, and customer service. A mediocre employee would like to stay in the organization if the employee satisfied with the workplace environment. Satisfaction, employee satisfaction, importance of employee satisfaction. How to design an employee satisfaction questionnaire bizfluent. In order for an organization to be successful, it must continuously ensure the satisfactorily of their employees berry, 1997. Managements capability to leverage employee engagement strategies is essential in an organization.
Employees need to be paid well as per their designation and roles and responsibilities in the organization. In todays world, organization realize that is it important to keep their worker satisfied as human recourse is the important assets for the organization to keep their business running. Employee satisfaction has a direct bearing on behavior in the workplace, with a good level of employee satisfaction improving the retention rate of employees and minimizing recruiting and training expenses. The sources and effect of stressstress is one of the leading causes of employees discontentment with their job. Satisfied employees are an enormous asset to your organization for many reasons. Those are just a few of the benefits of conducting an employee satisfaction survey. Learn why creating formal employee training and development strategies is essential for the continued success of your business. Impact of employees job satisfaction on organizational. To stay devoted and loyal to the firm, you need to feel that your job is secure. The importance of job satisfaction management essay. Job satisfaction plays a vital role in an organization. Employee welfare, job satisfaction, organization introduction of all the factors of production capital, land, labour. They contribute to its overall organizational effectiveness and.
Jan 01, 2015 to meet the standards of organization, employees need a working environment that allows them to work freely without problems that may restrain them from performing upto the level of their full potential. Employee attitude is very important for management to determine the behavior of workers in the organization. Reports show that employees who are invested in their. These approaches have highlighted the importance of understanding employee satisfaction and therefore raise issues about how to measure, monitor and improve this within an organisation. Job satisfaction refers to a persons feeling of satisfaction on the job, which acts as amotivation to work. The importance of employee satisfaction with performance. These organizations consider employees rather than capital as the core foundation of the business and contributors to firm development. The research involved employees of four organizations from osijekbaranja county, which were ready to cooperate. This is perhaps because they have failed to understand the significant opportunity that lies at their disposal when they apply job satisfaction theories in their organizations. What is the importance of job satisfaction in a workplace. Learn more about how to create one for yourself in this quick guide. Level of job satisfaction depends upon the attitudes of the employee. Organizational culture an organization s culture is essentially the personality ofthe organization. For the success of any organization, job satisfaction has vital importance.
Factors of employee satisfaction keeping employees satisfied and engaged has become more complex as many employees are no longer moti. Benefits of employee satisfaction for the organization. Pdf this paper draws attention to the importance of employee satisfaction in. May 28, 2020 foster the kind of relationships with your people that engender trust and honesty, and then take advantage of your oneonone meetings with them to measure their job satisfaction.
It is an interesting and significant area for conducting research. The happier the workers, the more satisfied they are. It comprises of extrinsic and intrinsic factors and helps to maintain an able and willing work forces. Training and development program and its benefits to. Employee job satisfaction and cultural diversity in the workplace have become highly important.
How important is job satisfaction in todays workplace. The significance of the study is that it will help the county government of trans nzoia to come up with strategies that will enhance employee productivity and. Why job satisfaction is so important for an employee. Labels and coding assigned to the employee personality and. The moment an employee is underpaid, heshe would create problems for the entire organization. Introductionmotivation is one of the most important factors in an organization. Attracting and keeping good staff is critical to business success. Employee satisfaction needs to be treated with both short and longterm visions.
Satisfied employees are the ones who are extremely loyal towards their organization and stick to it even in the worst scenario. Satyanarayna and reddi 2012 stated that the overall satisfaction levels of employees about welfare measures. Keeping employees satisfied and engaged has become more complex as many. Training and development program and its benefits to employee. This paper draws attention to the importance of employee satisfaction in the transport and logistics service industry supported by research results in the selected company. The importance of training for employees is rapidly growing and organizations are using this tool to compete with their competitors in the market. Employee satisfaction represents the intensity of identification an employee feels toward an organization, and this identification includes trust in and an acceptance of the given code of conduct, and willingness to make an effort to achieve organizational goals. The importance of job satisfaction in todays workforce.
This 1 simple activitycan have a huge impact on your teams happiness and productivity. Motivated and satisfied employees will have committed approach towards organizational objective. This paper was written as the part of the course mgt201. Employees are now a days seen as business partners of the organization. The employee satisfaction in the organization can be increased by. They will also stay longer with your company and deliver betterquality work. Spector 1997 lists three important features of job satisfaction. A study on employees attitude towards the organization and. Introduction job satisfaction plays a vital role in an organization. With the employee s views, organizations can identify the root causes and create improvements. Your productivity will likely decrease as you spend time conducting a job search and as the new employee gets up to speed. Having to replace employees can hurt a small business in a variety of ways. Committed employees, in any organization have a significant role in the longterm success of the organization sila e, et. Authors individual contribution study on the current motivation of staff to sc distribution s.
It is not the selfsatisfaction, happiness or selfcontentment but the. In the short term, it is directly linked to attrition and employee organization. Satisfied employees form positive reference to the employer and thus increase its attractiveness for potential job seekers and strengthen its competitive position in the market. To stay devoted and loyal to the firm, you need to feel that. In todays business environment as it is true with high job losses due to layoff and retrenchment to create a lean organization, it is also note worthy for organizations to stop loses of performing employees due to decreasing job satisfaction and lack of motivation to continue with the organization for long. Impact of effective vision attributes on employee satisfaction. Sep 26, 2017 employee commitment to the organization is a result of job satisfaction and influences ocb. In such cases the assesment of job satisfaction may serve as a good indicator of employee effectiveness. L each entity perceives motivation and the importance of this process differently. Labels and codings assigned to the employee personal information 50 table 3. The concept of job satisfaction has gained importance ever since the human relations approach has become popular. Labour or man is undoubtly the crucial factor that makes an organization. Generally, it is accepted that job satisfaction and employee turnover intention are inversely related. Job satisfaction is the result of employee perception of how well the job provides those things that are viewed important.
The established, inverse relationship between job satisfaction and employee turnover intention is very important to research in organizational behavior. Boost morale, understand your employees and gauge the effectiveness of your policies. Without employees, a company is limited in its ability to provide good customer service and realize its future goals. In this study, employee satisfaction is pivotal to sing tel in order to deliver good services to their customer and also become more competitive.
The objective of this research paper is to analyse the impact of working environment on employee job satisfaction. Satisfied employees accept challenges with a big smile and deliver even in the worst of circumstances. Employees can utilize contract agreement provisions to impede the attainment of the organizational goals and objectives. To ensure the achievement of firm goals, the organization creates an atmosphere of commitment and cooperation for its employees through policies that facilitate employee satisfaction. Apr 01, 2020 its important for companies to strike a healthy balance between remaining profitable and treating their employees well.
Pdf the importance of employee satisfaction michelle tiong. If your job is not secure, you are bound to worry about your career. Job satisfaction and importance of work aspects related to. This thesis is about the employee satisfaction in a supermarket in mikkeli, finland. Many entrepreneurs seem to view employee training and development as more optional than essential. Welfare measures plays important role in employee satisfaction and it results in improved quality of work life. Any successful business knows much of its success is due to diligent workers with excellent productivity.
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